Privacy Policy

01Scope of this policy

This Privacy Policy explains how CarJeevi ("we", "us") collects, uses, shares and protects personal information when you use our website. It is intended to comply with applicable Indian law, including the Information Technology Act, 2000 and the rules under it, and the Digital Personal Data Protection Act, 2023. By using the Website you agree to the practices described here.

02Information we collect

Information you give us - when you submit an enquiry, request a price quote or test drive, subscribe to alerts, create an account or contact us, such as:

• your name, mobile number and email address;
• your city or location, and the vehicles, variants or budget you are interested in;
• anything else you choose to include in a message to us.

Information collected automatically - when you browse, such as your IP address, device and browser type, pages visited, searches, and the date and time of your visit, collected through cookies and similar technologies.

We do not knowingly collect sensitive information such as financial account, card or health details.

03How we use your information

• to respond to your enquiries and connect you with the manufacturers or dealers you ask about;
• to show you relevant vehicles, prices and offers, and to remember your preferences;
• to send you updates or alerts you have asked for (you can opt out at any time);
• to operate, secure, analyse and improve the Website;
• to prevent fraud and misuse, and to comply with legal obligations.

04When we share your information

We do not sell your personal information. We share it only:

• with manufacturers and dealers you enquire about, so they can respond to your request - they may contact you by phone, SMS, WhatsApp or email and handle your data under their own privacy policies;
• with service providers who help us run the Website (such as hosting, analytics and communication tools), under obligations to protect it;
• when required by law, or to protect the rights, safety or property of CarJeevi, our users or others.

05Cookies

We use cookies and similar technologies to keep the Website working, remember your preferences, and understand how the Website is used. You can block or delete cookies in your browser settings, but some features may then not work properly.

06How long we keep it

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law, and then delete or anonymise it.

07How we protect it

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

08Your rights and choices

Subject to applicable law, you can:

• ask for a summary of the personal information we hold about you;
• ask us to correct, complete or update it;
• ask us to delete it, where we no longer need it;
• withdraw consent you have given, including to marketing messages;
• raise a grievance with us about how your data is handled.

To exercise any of these, email [email protected]. We may need to verify your identity before acting on a request.

09Children

The Website is not directed at children under 18, and we do not knowingly collect their personal information. If you believe a child has shared personal information with us, please contact us so we can delete it.

10Third-party websites

The Website may link to manufacturer, dealer and other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for them.

11Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed; significant changes will be highlighted on the Website.

12Contact and Grievance Officer

For any question, request or complaint about this policy or your personal information, contact our Grievance Officer:

We aim to acknowledge grievances promptly and resolve them within the timelines required by law. See also our Terms & Conditions.